San Francisco: After malware was discovered to have wiped all knowledge from some customers’ gadgets, storage options main Western Digital (WD) is advising prospects who use its My E book Stay and My E book Stay Duo merchandise to disconnect them from the Web.
In an announcement on its neighborhood discussion board, WD mentioned, some My E book Stay gadgets had been compromised by malicious software program, which led to a manufacturing unit reset that erased the information, The Straits Occasions reported.
“We perceive that our prospects’ knowledge is essential. Presently, we suggest you to disconnect your My E book Stay from the Web to guard your knowledge on the gadget,” the corporate mentioned.
“We’re actively investigating and we are going to present updates to this thread when they’re accessible,” it added.
On Thursday, a lot of customers began threads on the WD neighborhood discussion board stating they had been unable to entry their knowledge.
One such thread obtained over 150 replies inside a day after it was posted, together with from customers who mentioned that they had misplaced years price of pictures, paperwork and knowledge.
Some posted consumer logs displaying that their gadgets had been restored to manufacturing unit settings, whereas others mentioned the passwords they used to entry the drive had been now not working.
My E book Stay, which was launched in 2010, is a private network-attached storage gadget that permits customers to entry their information from totally different gadgets linked to the identical community, or remotely over the Web.
The product obtained its final firmware replace in 2015, that means it’s now not supported by the producer. It’s also now not accessible on WD’s on-line retailer.
In a separate assertion, WD mentioned there was no indication of a breach or compromise of its cloud providers or methods, the report mentioned.