One of many world’s largest jewellery manufacturers by quantity makes use of IBM Sterling Order Administration on Cloud to revamp its success capabilities and buyer expertise
ARMONK, N.Y., June 21, 2021 /PRNewswire/ — IBM (NYSE: IBM) has labored with Pandora (NASDAQ: PNDORA), a number one designer, producer and marketer of hand-finished jewellery, to assist Pandora remodel and scale its international omnichannel e-commerce capabilities with IBM Sterling Order Management. Pandora, one of many world’s largest jewellery manufacturers, was capable of double its on-line gross sales in 2020 and is now main the jewellery business with improved real-time inventory visibility to higher handle rising demand.
Pandora’s give attention to innovating new buyer experiences included utilizing IBM Sterling Order Administration to assist to extend the corporate’s provide chain resiliency and enterprise agility, and higher mitigate disruptions and threat. By automating extra of their order orchestration throughout channels, in addition they have alternative to enhance the sustainability and resiliency of their provide chain operations with extra environment friendly supply.
“Over the previous couple of years, Pandora has made important investments in digital capabilities and knowledge, and we have now consolidated, simplified and modernized the know-how stack to convey digital and retailer know-how nearer collectively and nearer to the shopper,” stated Jim Cruickshank, VP of Digital Improvement & Retail Know-how, Pandora. “Our mission is about creating a private expertise and we have instituted large platform modifications with IBM Sterling and Salesforce to allow new digital-first capabilities which can be way more individualized, localized and related throughout channels and markets.”
Pandora’s entry into e-commerce over the past six years most just lately led them to consolidate legacy applied sciences whereas deploying the brand new order administration resolution throughout its key markets. Utilizing IBM Sterling Order Administration as its backend for omnichannel success and Salesforce Commerce Cloud for e-commerce, Pandora created a seamless procuring expertise throughout channels. By automating order orchestration processes, retailer associates and digital customer support representatives are capable of have an end-to-end view throughout stock, order and supply standing to assist meet shopper expectations.
To assist this bold goal, Pandora established a Digital Hub in Copenhagen, Denmark, with devoted digital, knowledge and tech groups which have performed an important function within the resolution’s fast deployment fully remotely. Because the pandemic pressured Pandora to briefly shut most of its 2,700 shops, the digital investments in provide chain effectivity helped gas the corporate’s e-commerce success. Along with among the go-to success choices many retailers supplied comparable to purchase on-line pickup in retailer (BOPIS) and limitless aisle, Pandora additionally launched extra progressive approaches comparable to digital queuing for shops and AR-based digital trials of merchandise to assist drive extra immersive buyer engagement.
“The worldwide disruption each business skilled as all types of commerce had been severely impacted by the pandemic was particularly difficult for organizations with disconnected distributed order administration techniques and restricted scalability,” stated Jordan Speer, Analysis Supervisor – World Provide Chain, IDC Retail Insights. “This vulnerability created a push to extra rapidly advance know-how adoption that helps retailers higher reply to fluctuating shopper dynamics. To fulfill this altering demand, enterprises want to harness new instruments to attain elevated ranges of provide chain resilience and effectivity whereas additionally permitting for extra digital interactions.”
Pandora’s detailed view on order and order strains in addition to close to real-time stock administration helped to enhance insights all through their techniques chain spanning warehouse administration options, e-commerce and buyer contact middle. This was additional enabled with elevated automation from self-service capabilities and the usage of chatbots aiding buyer assist capabilities as Pandora skilled a large improve so as volumes.
“The lifeblood of the worldwide financial system, shopper habits, has considerably shifted and can proceed to evolve with companies needing to rapidly adapt to new preferences and desires. To deal with this shift, main retailers like Pandora depend on innovation to extend their enterprise agility by enabling and scaling sustainable provide chain operations utilizing AI and cloud,” stated Kareem Yusuf, Normal Supervisor, AI Functions and Blockchain, IBM. “Pandora’s expertise exhibits that they’ll keep aggressive as enterprise and know-how leaders are discovering new methods to create differentiated buyer experiences that defend their enterprises from disruptions to assist mitigate threat and speed up progress.”
To listen to extra about Pandora’s omnichannel expertise utilizing IBM Sterling Order Management view their THINK 2021 keynote detailing how they proceed to execute on their strategic initiatives by navigating one of many world’s best provide chain disruption.
Pandora designs, manufactures and markets hand-finished jewellery made out of high-quality supplies at reasonably priced costs. Pandora jewelry is offered in additional than 100 nations by greater than 6,700 factors of sale, together with round 2,700 idea shops.
Headquartered in Copenhagen, Denmark, Pandora employs 26,000 individuals worldwide and crafts its jewellery at two LEED licensed amenities in Thailand utilizing primarily recycled silver and gold. The corporate plans to be carbon impartial by 2025 and has joined the Science Primarily based Targets initiative to scale back emissions throughout its full worth chain. Pandora is listed on the Nasdaq Copenhagen inventory change and generated gross sales of DKK 19.0 billion (EUR 2.5 billion) in 2020.
About IBM Sterling Provide Chain
IBM Sterling Provide Chain options empower IT and provide chain professionals with larger visibility, transparency and belief to proactively predict and mitigate disruption, enhance B2B data stream, and optimize stock utilization and success. Learn the way our AI- and blockchain-enabled options provide help to construct an clever, self-correcting provide chain at www.ibm.com/supply-chain.